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People know about Tasks but not about Roles!

As new approaches in IT do intermix development and operations, the scope of IT-Training has to match these new ways, too.
The ITOM Academy offers a wide range of such trainings, to be used prior to, in parallel to, or after you projects to deploy these tools.

Different audiences often require different views onto the very same content!
Also in different phases of your project, different views onto the same content are usuallay necessary.

Different audiences often require different views onto the very same content!
Also in different phases of your project, different views onto the same content are usuallay necessary.

Take this cube as a visualization:

The cube "contains" all the content, but depending on the point of view you can see the contents and presentation of those matching your your current interest:

  • Decision makers usually are more interested in the design of the solution, and its effectiveness
  • Implementers need to understanding how all the parts work together to set up the solution
  • Operations teams need to see that the daily operation is actually working for them using that solution
Contrary to current custom we prefer tasks to describe the audiences, not roles. The reason is simply that everywhere we asked for the "roles" assigned to the persons, nobody was able to answers that question in detail!
Almost all the people in IT - regardless of the business they belong to - seem to have (or are assigned to) multiple "roles", concurrently. But usually we are able to get lists and even descriptions of the "tasks" these have to fulfill.

Please ask for our special trainings plan to increase benefit of the products: info@ITOM-Academy.de